Mobile Leak responds to all valid refund, return, or exchange requests by due procedure. Concerned parties must file a complaint with order number and sufficient reasons for the request at email@example.com, or via the telephone at +1 628 123 4000, or through the user account at the platform no later than 30 days of submitting the original order at the company. Our centralized administration reserves the sole rights to extend the duration of this 30 day period, depending on a detailed evaluation of the circumstances.
Your request goes through the due protocol. Expect a reply within 2 business days of receiving your mail.
UNDER NO CIRCUMSTANCE Mobile Leak IS LIABLE TO ISSUE A REFUND, ACCEPT AN EXCHANGE, OR ACCEPT A RETURN WHEN THE PRODUCT IS WITHOUT SEAL, HAS BEEN DOWNLOADED, OR BY THE TECHNICAL NATURE OF THE PRODUCT, A REFUND IS NOT FEASIBLE. THE COMPANY RESERVES SOLE DISCRETION IN DETERMINING THIS FEASIBILITY IN SITUATIONS SUCH AS CUSTOMIZED PRODUCT DEVELOPMENT FOR THE CUSTOMER.
Shipping costs come under the non-refundable category. The return shipping expense is on the customer. The company would pay the return shipping expense only if the product delivery and quality failed the agreed instructions during placing the original order. From your end, always send the return directed to the delivery address that was specified in the original order. Contact us for clarification at the email mentioned above if you cannot exact the delivery address. All products returned should be in exact original condition in a sealed package and with all the materials that accompanied it. However, you need to retain the receipt. After receiving the product, we would evaluate your application by the reasons clarified in the mail and notify within 2 business days about the status of your application.
In circumstances where the customer has paid by check or money order , but the company is yet to receive the said check after 30 days of intimation, we reserve the rights to cancel the order automatically anytime, with or without consulting you on this, as we deem necessary.
Products delivered may have additional exclusive terms and conditions for return or refund. Customers are requested to go through the order form and ‘product terms’ page to verify if there is a conflict of interest with the guidelines mentioned here. In that event, the terms and conditions prevailing would be by this one.
Once we grant the refund application, the procedure is as following:
The company would process the credit or debit card payments within one (1) business day. However, it should take the time to reach your bank account depending on the processing policy of your card issuer.
Wire transfer refunds would be processed within seven (7) business days. The customer shall bear the costs of facilitating the wire transfer.
The processing time of Paypal payments is one (1) business day. You would receive the amount following the processing time taken by the third party online money transfer service.
Any other mode of payments are liable to be dispensed within five (5) to seven (7) business days, and you would be required to bear the costs of issuing this refund.
Wherever applicable, the company holds the rights to delay the refund unless you deliver a signed letter confirming product destruction, and for whenever the products returned are not according to the conditions mentioned in this policy.